What is this Policy?
When you use our services or contact us (online or in “the real world”), you trust us with your personal information. We collect and store this information about you to help us deliver the best possible services.
Here we will explain what information we collect, how we collect it and what we actually do with it.
By giving us your information, you are agreeing for us to process it in the ways described here.
Who are we?
Grace Foundation Solutions Limited is a locally owned and operated repair company.
Grace Foundation Solutions Limited (NZBN 9429046898357) provide Foundation & Concrete repair services under the Grace Foundation Solutions brand to Kiwis.
This Privacy Policy applies to all Grace Foundation Solutions Limited services
What information do we collect?
We currently only operate in New Zealand, Grace Foundation Solutions are bound by the respective privacy laws in this jurisdiction.
Any Grace Foundation Solutions employees must comply with the applicable privacy legislation of New Zealand. In New Zealand, this includes the New Zealand Privacy Act 2020 and the information privacy principles set out in that Act.
For the purposes of this privacy policy, “personal information” is information about an identifiable individual (a natural person).
We collect personal information that helps us contact you, provide our services and personalise our content for you. This includes:
- Communicating with you
- Improving our website, social media pages and connected applications
- Giving you information
- Internal administrative record keeping
- Product improvement and Business Development
- Marketing, including sending you information about our products, our competitions and other parties
We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless we need to by law)
We collect contact details like your name, phone number, email and address. The information we collect to personalise content for you includes names, regions, contact information and how you use our site.
If you are giving us others’ personal information, please do so only if they agree to this policy.
When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system.
How do we collect information?
We collect personal information about you:
- from you when you provide that information to us, including when you reach out to us through the phone, use our website or open our emails;
- from third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
This can be through online enquiry forms or questionnaires when you download our free resources.
We also use software like cookies to tell us how you use our website and how we can help you. As well as being delicious sweets, cookies are tiny digital identifiers that are automatically stored on your computer. These help us personalise our service to you, and can be turned off or deleted at any time through your browser settings.
One way cookies help us personalise content for you is by causing Google or Facebook to make our advertisements appear on your social media feeds.
You do not have to disclose your information to us, or you can remain anonymous when dealing with us in relation to a particular matter. However, this may mean that we will not be able to provide our services to you.
What do we do with this information?
Using your information:
We use all personal information legally, fairly and transparently and on this page, we explain everything that we do with it. We will only use your information to give you the best service, which comes down to researching your property’s issues, communicating with you and marketing our services to you. This includes:
- Giving you repair advice
- Supplying you with repair services
- Asking you for feedback
- Sending you optional newsletters & updates
- Marketing
We do these through:
- Phone calls
- Texts
- Emails
Security and storage of your information:
We store your information securely in Auckland, and only our staff can access it. We use physical, electronic and managerial processes to keep your information safe from loss, unauthorised activity, or other misuses. For example:
- Access to your information is protected by strict user logins and encryption.
- Our servers are locked away with physical safeguards.
- We limit access to your information to follow the relevant privacy laws.
While we do our best to ensure personal information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, no system is totally secure, and we cannot guarantee your information is completely protected from hackers, interference or misappropriation. If you suspect any misuse, or loss of, or unauthorised access to, your information, please contact us immediately.
Sharing your information:
Your information may be shared with other Grace Foundation Solutions employees in accordance with this privacy policy. All Grace Foundation Solutions employees handling your information are required to comply with the New Zealand Privacy Act 2020.
We also regularly share your information with a core few organisations that we work with to collect, process and use your information. These include:
- Data analysis (Google Analytics & Meta)
- Targeted Ads (Meta, LinkedIn & Google)
- Marketing content (Google and Meta)
Aside from these, we might also occasionally share your information with other contractors and groups like compliance providers, marketers, advisors, data storage and payment service providers, and only on a need-to-know basis. This includes providers of IT, data storage, web-hosting, servers, debt collection, maintenance, marketing, advertising, professional advisory, credit reporting, compliance and payment systems services. To find out how other groups use your information from our website, see their privacy policies.
This may mean your personal information is held and processed outside New Zealand.
We will never sell your information (or give it away for free). If Grace Foundation Solutions is ever sold, your personal information will also be shared with the new owner.
Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility!
How to contact us?
We will do our best to keep your data up to date. You can ask to view – and ask us to correct – any data we have about you. You can also ask us at any time to stop communicating with you.
If you’re unhappy with something we’ve done or you think we’re not following privacy laws, let us know and we’ll get back to you promptly to try and fix that. Just reach out to us at:
Office@grace-foundation-solutions.co.nz
You can also make a complaint to the Office of the Privacy Commissioner
If this policy ever changes, we’ll update it here.
Grace Foundation Solutions Limited
Last updated March 2023